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Q: Once my order is placed how long will it take before I receive my item?
A: All orders will be processed within 24 Hours (excluding weekends and holidays). In stock items will ship within 2-3 business days. An additional lead time of up to 4 – 10 business days may be required for Wall Savers (WS Models), Box Frames (BF Models), as well as any manipulation to a stock product such as adding special pockets, Velcro, foam tape, peg board bracket, or Z-channel. Custom displays and silk screening stock items will ship within 15 - 20 business days after the first article is approved. Quantities above 1000 units may require additional lead times (exceptions do apply).
Q: What is your shipping method? And how are your shipping costs calculated?
A: All items ordered online will be shipped using United Parcel Service (UPS). During the checkout process, you will choose which shipping method you prefer. We employ specialized UPS software to accurately calculate shipping charges based on the weight of items ordered, unlike many other websites we do not make a profit off of your shipping charges. However, please note the shipping method you choose does not change your order processing lead time, in-stock items usually will be shipped out within 2-3 business days.
Q: How can I track my order?
A: You may track your order by clicking here, or by clicking the Order Tracking link at the top of any page on our website, and your UPS tracking information will be displayed.
Q: Do you ship outside of the United States?
A: Unfortunately at this time we do not currently ship outside of the United States.
Q: How do I place a “rush order”?
A: Unfortunately, we do not offer expedited services at this time.
Q: What is your return policy?
A: In the event that you are not completely satisfied with your purchase, please go here for returns, or contact us by email at returns@socaldisplays.com, or call us at 1-877-787-6225, or fax us at 1-877-405-7944 within 25 days of receipt of your order for a Return Authorization Number (RAN). We will only accept returns that have a valid RAN visible on the outer packaging and prepaid shipping. All returns are subject to inspection, we only credit products that are undamaged and in resalable condition. All custom or imprinted orders are not returnable. Full refund of the purchase price will be given less a 25% restocking fee and S&H charges.
In the event that you discover damage, keep all original packing materials, and please call us immediately (must be within 25 days of receipt) at 1-877-78-SOCAL (1-877-787-6225). All damaged merchandized will be replaced.)
Q: Do you sell wholesale?
A: Yes, we offer wholesale opportunities for quantities of 5,000 units and above. Click here for wholesale quote or call us today at 1-877-787-6225. You will be contacted right away by one of our experienced Sales Representatives.
Q: How can I get my items imprinted?
A: Enhance your image and brand your displays. Let us imprint your logo and message on most of our stock displays, or on your custom fabricated design.
Camera-ready artwork is required including any necessary color separations.
Click here to request imprinting quote.
Quantity |
1 color |
2 color |
3 color |
4 color |
5 color |
6 color |
<100 |
120.00 flat rate |
240.00 flat |
360.00 |
480.00 |
600.00 |
720.00 |
100-249 |
0.95 |
1.90 |
2.85 |
3.80 |
4.75 |
5.70 |
250-499 |
0.91 |
1.82 |
2.73 |
3.64 |
4.55 |
5.46 |
500-999 |
0.86 |
1.72 |
2.58 |
3.44 |
4.30 |
5.16 |
1000+ |
0.79 |
1.58 |
2.37 |
3.16 |
3.95 |
4.74 |
SCREEN PRINTING PRODUCTION SETUP FEES
-Screen Set-up Charge: $53.00 per color*
-PMS color match is $20 per color
-Additional file manipulation is $50 per hour
*53.00 per screen set-up, fee waived when original screen is used for another order purchased within 12 months of prior order.
Q: How can I get a quote on a custom order?
A: If you can’t find the display or size that you are looking for…let SoCal Displays.com help you create the perfect display for your material or products. We’ll fabricate any display, any size to meet your specific need. If you can dream it, we can create it. (Minimum custom order quantity is 50 units).
Click here to request custom quote.
Q: I am an ASI member, do I receive “ASI member” pricing?
A: ASI members will receive discounts off our “list price”, when you create your account under company details you will be asked, “What type of account do you want?” Choose from the drop down menu ASI. You will then be asked to provide us with your valid ASI member information, and once your account has successfully been created your discounted pricing will be listed each time you login.
Q: I have a Sellers/Resale License, do I receive “resale” pricing?
A: All resale merchants will receive discounts off our “list price,” when you create your account under company details you will be asked, “What type of account do you want?” Choose from the drop down menu Resale. You will then be asked to provide us with your valid Sellers Permit/Resale License information, and once your account has successfully been created your discounted pricing will be listed each time you login.
Q: Do you charge sales tax?
A: All orders shipped within the state of California will be taxed at a rate of 8.25%, unless the buyer has a valid Seller’s Permit on file with SoCal Displays.com. All orders placed and shipping out of the State of California will not be charged sales tax.